Express Shuttle Iride strives to provide reliable and flexible transportation services. We understand that plans can change, so we’ve designed a fair Cancellation & Refund Policy to accommodate our passengers while ensuring the efficiency of our operations.

Cancellation Policy
1. Standard Reservations (airport & non-airport)

More than 24 hours before pickup: No cancellation fee; full refund issued.
12 to 24 hours before pickup: 40% of the fare will be charged.
Less than 12 hours before pickup: Full fare will be charged, and no refund will be issued.

2. Hourly & Special Event Bookings

More than 48 hours before pickup: No cancellation fee; full refund issued.
24 to 48 hours before pickup: 50% of the fare will be charged.
Less than 24 hours before pickup: Full fare will be charged, and no refund will be issued.

3. No-Show Policy

A reservation is considered a no-show if:

- The passenger is unreachable, and the chauffeur has waited past the complimentary waiting period.
- The client fails to appear at the designated pickup location.
- No prior cancellation notice is provided.

In all no-show cases, the full fare will be charged, and no refund will be issued.

Refund Policy

Refunds are processed based on the cancellation terms outlined above. If eligible, refunds will be issued:

- To the original payment method used during booking.
- Within 5-7 business days after the cancellation is confirmed.

Non-Refundable Charges

The following fees are non-refundable under any circumstances:

- Service fees and administrative charges.
- Toll, parking, or additional expenses incurred before cancellation.

Modifications & Special Requests

If you need to modify your reservation, we encourage you to contact us as soon as possible. We will do our best to accommodate changes, subject to availability and potential rate adjustments.

For any questions regarding cancellations or refunds, please reach out to our customer support team.